Return & Refund Policy

Return & Refund Policy

At Zelvarique™, we want every purchase to feel straightforward and dependable. This policy explains when a return may be requested, how to begin the process, and what to expect after an item is sent back.

1. Return Window

You may request a return within 30 days of the date your order is delivered.

To qualify for return review, the product must:

  • Be unused and in the condition in which it was received

  • Include all original parts, accessories, labels, and packaging

  • Show no signs of installation, wear, modification, or damage caused after delivery

  • Be accompanied by valid proof of purchase

Items that do not meet these conditions may be declined.

2. Requesting a Return

Before sending anything back, contact our customer support team at:

Email: service@zelvarique.com

Please include:

  • Your order number

  • The name of the item

  • The reason for the return

  • Photos, when the item is damaged, incorrect, or has a product issue

After your request is reviewed, we will provide return instructions and, when applicable, a return shipping label.

Packages returned without prior approval may not be accepted or processed.

3. Damaged, Defective, or Incorrect Orders

Please check your order soon after delivery.

Contact us promptly if:

  • The item arrived damaged

  • The product appears defective

  • You received the wrong item

  • Parts or accessories are missing

Clear photos of the product, packaging, and shipping label may be required so we can evaluate the issue and determine an appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or other resolution.

4. Items That Cannot Be Returned

Returns are not available for certain products, including:

  • Customized or personalized merchandise

  • Gift cards

  • Clearance or final-sale items

  • Products damaged through misuse, incorrect installation, neglect, or unauthorized modification

  • Items returned without their original packaging or included components

  • Hazardous, flammable, or restricted materials

  • Products marked as non-returnable on the product page

Original shipping charges are generally non-refundable unless the return is caused by an error on our part.

For questions about eligibility, contact us before mailing the item.

5. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

If the return is due to an incorrect, damaged, or defective item, Zelvarique™ may provide a prepaid return label after reviewing the request.

For returns based on personal preference, ordering the wrong item, or no longer needing the product, return shipping costs may be deducted from the refund or paid by the customer.

Any applicable return shipping details will be explained before the return is approved.

6. Exchanges

We do not guarantee direct exchanges for every product.

The most efficient way to obtain a different item is usually to:

  1. Request a return for the original product

  2. Wait for return approval

  3. Place a separate order for the desired replacement

This helps prevent inventory delays and allows the new order to be processed independently.

7. European Union Cancellation Rights

Orders delivered to an address within the European Union may be eligible for a 14-day cancellation period, subject to applicable consumer laws.

The item must generally be:

  • Unused

  • Complete and undamaged

  • Returned with its original packaging

  • Accompanied by proof of purchase

Certain customized, sealed, hygiene-sensitive, or otherwise exempt products may not qualify.

8. Refund Review and Processing

Once the returned item reaches the approved return location, it will be inspected.

We will notify you whether the refund has been approved.

When approved:

  • The refund will be issued to the original payment method

  • Processing may take up to 10 business days after approval

  • Your bank, card issuer, or payment provider may require additional time to display the credit

If more than 15 business days have passed since refund approval and the funds have not appeared, contact us at service@zelvarique.com.

9. Return Address

Do not ship a return until you have received authorization and complete instructions from our support team.

Approved returns may be directed to:

Autolizer Inc
3545 Granada Ave
El Monte, CA 91731
United States

A return authorization and any required shipping label must be obtained before mailing the package.

10. Contact Information

For return or refund assistance, contact:

Email: service@zelvarique.com
Phone: (909) 979-3281

Please include your order number in all return-related messages so our team can assist you more efficiently.